FREQUENTLY ASKED QUESTIONS

We love to listen and are eagerly waiting to talk to you regarding your floral design requirements. To provide the best possible service, we have put together a FAQ section. If you couldn’t find answers to your queries, please get in touch with us using the contact section and we will be delighted to help you.

I am having difficulty placing my order online?

Please call on 01932 857929 (Monday to Friday from 09:00 to 17:00) and we will be delighted to assist you.

How much is delivery?

Delivery costs will vary based on the location and date of delivery; there are two charges £5 for local and £12.50 for next day UK mainland delivery.  

How will my flowers be delivered?

Our flowers will be beautifully prepared and hand delivered by a local florist, along with the personal gift card message from you.

How will I know that my order has been successful?

Once you have placed your order you will be provided with a reference number and you will receive a confirmation email.  

Will the recipient know who sent the item?

The only information that our local florists receives about the order is the recipient details and the card message. If you didn’t include this information on the card, then they will not know who sent them.

How do I place an order for funeral flowers?

You can place an order for a funeral on the website or call / message our shop. Our contact details are on the "Contact" page.  

What happens if the recipient is not at home?

Should your recipient not be at home at the time of delivery the florist will leave a calling card with contact details in order for your recipient to arrange a redelivery or collection.

Can you deliver to hospitals? airport etc.?

Many hospitals no longer accept flowers so it is always advisable to check before placing your order. We certainly can deliver to those hospitals that allow flowers to be delivered. We may be able to offer you a non floral gift as an alternative. Please call the shop with your enquiry. Deliveries to cruise ships, airports and other transient addresses are sent at the customers risk. If you require a delivery to a transient address you should include, Boarding Gate, Cabin number and the Date and time of departure.

How do I care for my flowers?

Before placing the flowers in a vase/container it is advisable to cut the stem of each flower with a sharp knife and remove about 2-3 cms from the end. Cutting with a knife as opposed to secateurs or scissors will create a larger area ensuring maximum uptake of water. It is also a good idea to remove any leaves, which will be below the water before placing in a vase. Vases/Containers -It is very important that the flowers are placed into a clean vase to prevent any bacteria affecting the flowers. Gerberas in particularly last longer when placed in a clean container. Water -You may be surprised at the amount of water that flowers require to remain healthy. Add luke warm water to a vase/container as opposed to cold water from the tap. Keep the water topped up every 2-3 days should be sufficient. If you have used flower food do not throw the water away, just add to the existing water. If you receive a gift where the flowers have been arranged in foam (oasis) you can keep the arrangement fresh by adding water to the oasis every 2-3 days but be careful not to add too much or you make create some spillage. Place the arrangement on a place mat to ensure protect the underlying surface. Flowers will last longer if they are displayed away from direct sunlight and draughty areas. (However if you want the flowers to open up quickly then placing the flowers in a warm room will speed this process up).  

I requested a specific delivery time but the flowers have not arrived?

We do our best to meet a customer’s request for a delivery time, however we are unable to guarantee requested delivery times. The only time we can guarantee a timed delivery is when placing funeral orders which take the highest priority. Deliveries can take place between the hours of 09:00 and 18:00.

Can I order by phone?

Of course! If you prefer to order by phone please call our shop using the details on the "Contact" page.

What methods of payment do you accept?

You can pay for your order using the following methods: Paypal Visa /Visa Electron Maestro Mastercard Delta Solo Switch Cash at the shop All online orders are prepaid and unfortunately we are unable to accept payment by cash on delivery.  

Can you guarantee delivery dates?

You can select delivery dates online when choosing your flowers. We agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date for florist delivered products. We cannot guarantee delivery dates for flowers delivered by post.    

How do I amend or cancel an order?

Should you need to amend or cancel an order you have placed we usually require 48 hours notice (72 hours at peak periods). We are however unable to make any changes to orders that have already been dispatched. To request changes please use our contact form

How can I track my order?

Deliveries are made between 09:00 and 18:00 on working days and may be delivered later at peak periods such as Valentines and Mother’s Day. Should you require a confirmation of delivery please visit our contact page.  

The item I ordered doesn't resemble the image online?

On some rare occasions we may need to substitute some of the stems in the design. We will ensure that the item is to value and remains in the same colour scheme and style of design. If you feel that the item does not meet our substitution policy please contact us.  

Can you send me a VAT receipt?

Your email receipt can be used as a VAT receipt.  

I live outside the UK can I still place an order?

Yes you can still place an order for delivery in the UK if you live in another country. Please place your order on the website or call us  and we'll be delighted to take your order over the phone.  

Can I send flowers to PO Boxes and BFPO addresses?

Unfortunately as flowers are a perishable item we are unable to deliver to PO Boxes or BFPO addresses.  

The flowers that I have ordered have died?

In the rare occasion that the flowers you have ordered has died, we give 5 days freshness guarantee, if the item that has been delivered has died within this period you will need to contact us as soon as possible and within 5 days of the delivery date. Due to the perishable nature of flowers we are unable to deal with complaints after 5 days has passed. On some occasions we may ask for photographic evidence.

How long will my refund take?

Usually refunds are processed within 3-5 working days but during peak periods can take up to 28 days depending on the method of payment and reason for refund.
Why us?
We are leading creative floral designers, offering bespoke floral designs for all occasions using the finest seasonal flowers available. As a passionate team of designers, we always walk that extra mile to achieve your visionary floral design. We offer next day nationwide delivery.
How to find us
CONTACT US

Fleurs Amanda
3 Baker Street
Weybridge
Surrey. KT13 8AE

Tel: 01932 857929
Mon - Sat: 08:00 - 18:00
Sun. & Bank Holidays: Closed